Companies love the idea of self-service because fewer employeers means lower overheads. The hospitality sector is following the airline model with the increasing use of self check-in options. At Aloft guests can use the 'Touch & Go' kiosks to choose their room and floor, confirm rate and get keys. In addition, guests can even print a boarding pass for their next flight! In Finland, Omena Hotels has done away with reception altogether! A central 24/7 remote access reception point is offered instead. Omena only accept reservations on-line & the details of your hotel & room access code are sent directly to your mobile phone. CitizenM also has the DIY option available with the guarantee than it won't take any longer than one minute to complete! Yotel is another company following this trend.
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