Most of us dislike comment cards....and it's not just having to choose between the sad or smiley faces! Often, the wrong questions are asked and frequently, there are too many of them. If we do fill them out, we wonder if they are ever read! I came across an excellent card from myhotels when in London last. It asked 3 simple questions -
- Have you enjoyed your stay with us?
- Would you return?
- Would you recommend us to friends and colleagues?
How simple......isn't that all a hotel really needs to find out?
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