In an article by Ben Webster in The Times on Saturday, I was impressed that the UK Rail Minister has just completed a week-long, 2,000-mile tour of Britain's rail network. Unaccompanied by civil servants or minders, he travelled standard class on 40 trains and is now back at his desk to force the operators to correct the many problems he encountered. This strikes me as an eminently sensible way for any Minister to really understand the services for which they are ultimately responsible. If more of this was undertaken, better policy decisions would result. Notwithstanding the different rail structure in the UK, many of the Rail Minister's findings could equally be applied here!
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